FAQ/ CONTACT US

HEY DOLLS! WE WOULD LOVE TO TEND TO EACH AND EVERY ONE OF YOU AS FAST AS POSSIBLE. IF YOU HAVE ANY QUESTIONS OR ISSUES WIH EXISTING/ FUTURE ORDERS PLEASE FEEL FREE TO CONTACT US VIA EMAIL : THEBOUJIETRAPLLC@YAHOO.COM OR YOU CAN SEND US A DIRECT MESSAGE VIA INSTAGRAM @BOUJIETRAP_ PLEASE ALLOW US UP TO 24 HOURS TO RESPOND. BELOW ARE SOME FREQUENTLY ASKED QUESTIONS WE ANSWERED . READING THE FAQ MAY ASSIST YOU WITH YOUR INQUIRIES FASTER. 

HOW DO I ORDER? 

GO TO THE PRODUCT YOU WANT. CHOOSE THE APPLICABLE VARIANTS (SIZE,COLOR & ETC) & ADD TO CART. WHEN FINISHED ADDING ALL THE PRODUCTS WHICH INTERESTS YOU, PROCEED TO CART & CHECKOUT. YOU WILL BE ASKED TO ENTER YOUR SHIPING INFORMATION ALONG WITH BILLING INFORMATION. YOU WILL THEN BE ASKED TO CONFIRM THAT YOUR ORDER IS CORRECT. ONCE YOU CLICK CONFIRM & GET TO THE SUCCESSFUL PAYMENT SCREEN, YOUR ORDER WILL BE PLACED. YOU WILL OFFICIALLY BE READY TO SERVE LOOKS!

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

ORDERS ARE NORMALLY SHIPPED OUT ONCE PLACED BEFORE 4 PM. DUE TO HIGH ORDER VOLUME, IT MAY TAKE 24 - 48 HOURS FOR AN ORDER TO BE SHIPPED. 

HOW LONG DOES SHIPPING TAKE?

OUR MAIN SHIPPING COMPANY IS THE UNITED STATES POSTAL SERVICE (USPS) WHICH OFFERS PRIORITY SHIPPING WITH EXPECTED DELIVERY IN 1 TO 3 DAYS. WE ALSO HAVE AN OVERNIGHT OPTION.

IF YOU DON'T ACCEPT RETURNS WHAT HAPPENS IF I ORDER THE WRONG SIZE?

UNFORTUNATELY WE  DO NOT ACCEPT RETURNS. HOWEVER WHEN IT COMES TO SIZING OUR EXPERTS ASSIST YOU AS MUCH AS WE CAN BY PROVIDING DESCRIPTIONS UNDER EVERY PRODUCT. IN THE DESCRIPTION YOU WILL SEE THE SIZE THAT THE MODEL IS WEARING FOR YOUR PERSONAL COMPARISON. IT WILL ALSO INFORM YOU IF THE PRODUCT HAS MINIMAL STRETCH, IS VERY STRETCHY, RUNS SMALL, TRUE TO SIZE OR BIG. REMEMBER EVERY DOLL IS UNIQUE IN THEIR OWN WAY AND ITS UP TO YOU TO KNOW WHAT LOOK IS BEST FOR YOU.